If you want to thrive as a business then you need to be sure your customers are constantly delighted by the service they get.Our two programmes - one for leaders and managers and the other for front line staff - are designed to do just that. Here you'll find plenty of proven, practical ideas and tools for ensuring that when it comes to great service, your business and your people really shine.
Furthermore, each programme has been created by people with real understanding and experience of Scotland's tourism industry and its importance in the global market.
And this means that what you learn on the programmes has an immediate relevance once you're back at work. There's no other customer service training programme quite like it.
So if it's inspiration you're after the simply click on the links below to find out how One Hundred Thousand Welcomes can take you from good to great.
Leading Service Excellence
Ideal for people who have leadership roles in a business, this programme is designed to empower leaders with the knowledge and skills needed to succeed in the global tourism market.
Delivering Service Excellence
If you’re one of the thousands of people on the front line of Scotland’s tourism industry where you work closely with visitors on a day to day basis then this programme is for you.
