For information on courses near you simply contact your local trainer or for further information please don't hesitate to contact me mandy.soutar@100kwelcomes.co.uk
JANUARY 2008
100k WELCOMES TRAINERS TURN TO TECHNOLGY TO GET REAL SATISFACTION
In an age where technology makes virtually anything downloadable, the 100k Welcomes trainers have become some of the first in the UK to use technology known as Knowat (a hand held device which gathers real time feedback) to chalk up some powerful results in customer satisfaction.
Staff and managers from a range of tourism businesses across Scotland including bed and breakfasts, hotels, the National Trust, Forestry Commission and top visitor attractions have already benefited from the 100k training being run jointly by Highlands and Islands Enterprise and Scottish Enterprise.
The system enables anyone attending 100k Welcomes training programmes to give instant feedback on what they thought of the events.
Responses are recorded on the tiny handheld device which then downloads the information as a fully completed report to the trainer’s PC.
In just seconds trainers can discover what elements of the programme people enjoyed and any areas for improvement.
“100k Welcomes is all about helping Scotland’s tourist industry deliver great service to the hundreds of thousands of visitors we get every year,” says 100k Welcomes project manager Mandy Soutar.
“But we need to be confident the programmes we’re running continue to be relevant to people in the frontline of the tourist industry. This technology plays a key role to help us achieve this.
“Most feedback still tends to be done by asking people to fill in a paper form or ad hoc questionnaires which can be both time consuming and confusing.
“Our 100k Welcomes trainers really are pioneering a new way of doing this and showing that using technology to gather and store feedback is the way to go.”
To find out more about 100k Welcomes programmes visit www.100kwelcomes.co.uk
100k Welcomes coming to a place near you
During January, February and March there are a number of 100k training courses taking place across Scotland including programmes for the Forestry Commission, New Lanark Heritage Site, Drummuir Castle, Overgate Centre, Dundee, Aros Centre, Portree and the Deeside Destination Management Organisation. In addition there are a number of open courses available which anyone can participate in. For further details of open courses near you contact Mandy Soutar at mandy.soutar@scotent.co.uk or visit www.100kwelcomes.co.uk.