Great Stories

Tourism businesses across Scotland are discovering the positive difference One Hundred Thousand Welcomes can make.

To find out exactly what they think of the programmes and how they're putting the skills they've picked up in to practice simply select any of the case studies below. We think the make for some great reading!

From good to great for National Trust team

As manager with responsibility for over seeing the National Trust for Scotland’s stunning new £9m visitor centre at Culloden, time spent exclusively with her management team is rare for Deirdre Smythe.

So, not surprisingly, Deirdre and the six-strong management team at Culloden jumped at the chance to be together when they went through the One Hundred Thousand Welcomes Welcomes leadership programme.

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Thriving with customer care at the Carlton George Hotel

The economic outlook might be gloomy but for Duncan Johnston, manager of The Carlton George, Glasgow’s leading boutique hotel, there’s plenty to be up beat about.

The reason for his optimism is people – his people to be precise.

Years of working in the hotel industry have convinced Duncan that people are the greatest asset a business can have so you’d better look after them.

It’s for that reason he’s currently putting his staff through One Hundred Thousand Welcomes, Scotland’s most exciting customer service training programme.

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