Tourism businesses across Scotland are discovering the positive difference One Hundred Thousand Welcomes can make.To find out exactly what they think of the programmes and how they're putting the skills they've picked up in to practice simply select any of the case studies below. We think the make for some great reading!
From good to great for National Trust team
As manager with responsibility for over seeing the National Trust for Scotland’s stunning new £9m visitor centre at Culloden, time spent exclusively with her management team is rare for Deirdre Smythe.
Thriving with customer care at the Carlton George Hotel
The economic outlook might be gloomy but for Duncan Johnston, manager of The Carlton George, Glasgow’s leading boutique hotel, there’s plenty to be up beat about.
Torridon Hotel take it to the top
With what must be one of the best locations in the UK and access to delicious local produce, the Torridon Hotel has – not surprisingly – become a much sought-after destination for visitors from all over the world.
