What does it take to be a really great tourism business? That special place visitors can’t stop talking about and where they return to, time after time.The secret - as Scotland’s most successful tourism businesses will tell you - is you and your people.
Together you can make your business brilliant. How? By delivering outstanding customer service every time.
One Hundred Thousand Welcomes is Scotland’s new and exciting customer service training programme. It equips people to deliver exceptional customer service, which is good news for you, your visitors and your business.
"If you want to develop solid foundations to build a tourism business then it must centre around delivering excellent customer service. Numerous businesses both new and established have found real benefit from the One Hundred Thousand Welcomes programmes. They really get to grips with what's behind service and how to move from being good to the best. Investing in customer training is the best way to secure positive marketing for your business through word of mouth recommendations for the future."
Iain Herbert, Chief Executive, Scottish Tourism Forum
