Acknowledgements
This programme was developed for Scottish Enterprise and Highlands and Islands Enterprise by the Moffat Centre for Travel and Tourism Business Development, Glasgow Caledonian University, and Ascension Solutions Ltd.

Grateful thanks for their invaluable assistance are offered to VisitScotland, People 1st (the Sector Skills Council for the Scottish Tourism and Hospitality Industry), Jackie Cannon of Fairmont St. Andrews, Ian Hunt of Training Solutions Ltd, and especially to the trainers, businesses and individuals who test-marketed the programme and helped make it right for the industry and the times.

All materials are ©2006 Scottish Enterprise and Highlands and Islands Enterprise and may not be reproduced or presented in any form without express permission of the copyright owners or their agents.

All photographs ©2006 Scottish Viewpoint.

Highlands & Islands Enterprise Working in partnership with: Scottish tourism forum Scottish Enterprise