Welcome to the home of 100k Welcomes - the nationally-recognised customer experience training programme for Scotland.  Why not get involved - via this interactive website we will support you and your staff in achieving your business goals.  Uniquely, every trainee is awarded access to additional materials and support for their personal action plan, on the site.  By this means we aim to break the mould and provide training results you can measure in the bottom line.  That's the 100k Welcomes difference.

What will  you do to improve your results in 2008?

Read on...

Did you know… that it costs 5 times as much to attract a new customer as to keep one you already have?

So… how does your training budget compare in size to your marketing budget?

Are you spending large sums on attracting customers, only to send them away disappointed? Unlikely to return? Unlikely to recommend you to others?

The reality is that in today’s highly competitive world, ‘satisfied’ is no longer good enough. We need to create ‘Raving Fans’ for our product & service. ‘Raving Fans’ who will do our marketing for us!

  And… we need our staff to be ‘Raving Fans’ too. People leave people, not companies. Motivate, support and develop your staff and they will shine for you. Treat them as a cost rather than an asset… and guess what? They will cost you money, in lost sales, lost customers, and endless recruitment costs.

But it doesn’t have to be like that. We present…

…a portfolio of innovative training events to help you deliver great Scottish customer experiences.

Delivered by accredited trainers, every 100k Welcomes event is designed to be a great experience for delegates – one that will offer new perspectives and provide the tools and motivation to go back to work and make a real difference. 

'I think people will get real, practical benefit from the course. It will allow them to reassess their business, identifying areas where they can make changes which will both improve service standards and profitability.' - Recent Delegate, Edinburgh 

APOLOGIES BUT THE DOWNLOAD FACILITY OF THE SITE IS UNAVAILABLE.   PLEASE EMAIL THE PROJECT MANAGER TO REQUEST A BROCHURE AND ONE WILL BE PROMPTLY SENT TO YOU:-  mandy.soutar@100kwelcomes.co.uk